The process allows to improve employee productivity and to handle your activities with a continuous improvement concept: delivering control of case records in the knowledge base and requesting actions improvement. Bizagi s Help Desk process template allows you to efficiently manage employees incidents and requests in a single process, providing effective solutions in the lowest time. Impacts generated by unavailability and malfunctioning are getting bigger, making assistance requests more frequent and complex. Your company is growing up and the technological resources management becomes more critical and complicated. 22Ĥ Internal Help Desk 4 Internal Help Desk Version: 1.0 Author: BizAgi Process Modeler. 20ģ Internal Help Desk 3 Review and Record in KB Performers. 8 Escalation? Information Requested? Send Information Request Element Wait Report Send Case Closing Notification Send Requested Information Notify Information Was Sent Send Resolution Closure Type Information sent on time? Report Solution did not work Send Notification Wait For Information Send Case Closing Notification Suggest Improvement? Send Improvement Suggestion Documentation and Closing.
2 Internal Help Desk 2 Table of Contents Internal Help Desk.